Our Story
Get to Know Us
Ridge Runner Records was started in March of 2020 as an online alternative source for your vinyl record needs. After years of selling on other online marketplaces, we created the website you see today. In 2022, we expanded again, providing fulfillment for the Heady Wax Fiends Record Club. In the summer of 2024, Ridge Runner Records took over ownership of our favorite local brick & mortar record store The Sound Exchange.
The Sound Exchange opened in Parkersburg, WV on August 18, 1990. The Sound Exchange is now proudly the oldest continually operating record store in the state of West Virginia! With the help of Ridge Runner Records, we can now bring three and a half decades of brick & mortar retail experience to the online record collecting community.
About Us!
Inventory
Our brick & mortar location has a robust inventory of new and used vinyl, cds, cassettes, and stereo equipment and accessories. We currently have over 5000 new vinyl records and over 5000 new cds in stock as well as an extensive used selection. With that said, our online inventory may not always match exactly what we have on hand in the store. If you order something that is not currently in stock and we cannot source it from distribution within a few days, we will refund that portion of your order promptly. We will not indefinitely withhold your funds while items are on back order. Our inventory, both online and in-store will be constantly evolving. If there's something specific you're looking for that's not listed, feel free to reach out and ask about its availability.
Pre-Order Policy
Items marked as pre-order will ship on or just before the release date. If your order contains both in-stock items and pre-order items, your entire order will not ship until the release date of pre-order merchandise. If you need your other items sooner, please place separate orders or contact us to make arrangements.
Shipping Policy
Ridge Runner Records has years of experience shipping vinyl records. Your package will be carefully packed and shipped via USPS media mail. Orders will generally ship within 3-5 business days though sometimes during a big sale or a large batch of orders, it may take longer to get your package out.
Sealed vinyl records occasionally suffer split seams to the jacket caused by the vinyl sliding around inside the jacket during shipment. The packaging and your friendly neighborhood postal carrier are not to blame and we cannot guarantee or exchange these items if they happen to suffer that unfortunate fate. We will gladly open your sealed items and ship the vinyl record outside the jacket to prevent this at your request (and throw in a new outer protective sleeve to boot).
Return & Exchange Policy
We will accept any unopened or defective return within 30 days of delivery. Please contact us to set up the return. If the item we sent to you is defective or is not what you ordered, we will send you a shipping label for the return. We will issue a full refund to the credit card or Paypal account used to make the purchase as soon as the item is received. If you ordered the wrong item by mistake or just changed your mind about the purchase, and if the product is still unopened, we will refund the purchase price for the returned item only, not the shipping fee. You will need to arrange to ship the item back to us within the 30 day return window. A refund will be issued when the item has been delivered back to us.
Visit Us!
Visit our brick & mortar retail location! The Sound Exchange is located at 3417 Murdoch Ave, Suite E, Parkersburg, WV 26101
Our hours are:
Tuesday, Wednesday, Friday: 11pm - 7pm
Thursday, Saturday: 11am - 6pm
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